American Airlines faced mass punishment from Chinese passengers on Black Friday…

American Airlines suffered lossesblack Friday ,Sugar Passengers were stuck in the airport and joked that they were punished for sitting together. The Federal Aviation Administration (FAA) issued a rare order to halt flights across the United States on the 13th due to “special circumstances and safety considerations.”Southern California Many airports have been affected. Ontario International Airport (ONT) has proactively deployed a passenger experience team to help everyone handle ticket changes and other services.

Ontario International Airport spokesperson Steve Lambert told this newspaper that the airport handles an average of 90 flights each day. It is currently keeping a close eye on the situation and will announce the latest information as soon as possible. They also reminded passengers to confirm the latest flight information with the airline. It is not yet known how long the suspension will last, nor how many passengers will be affected. Only airlines have relevant data. Airlines are also the best contact window for passengers to change their tickets and rebook their seats. The airport has arranged for a customer experience team to provide as much assistance to passengers as possible.

The suspension also affects out-of-town travelers traveling to Southern California to attend events. Alex Gu, owner of the Lincoln Hotel in Monterey Park, said that the hotel was fully booked on the 13th. Many guests came to Los Angeles to attend the puzzle competition and party held at the hotel on the evening of the 14th. These people came from all over the United States. There were 250 people participating in the puzzle competition and 170 people were attending the party. At present, dozens of passengers are said to have been affected by the suspension and some are still waiting at the airport, but it is still unclear when flights will resume.

Alex Gu said that this FAA grounding has a huge impact, and speculates that it may be related to the downtime of Microsoft systems the day before. Since it is the weekend and the recent weather conditions in Southern California, the impact is expected to be substantial, and may even lead to cancellation of routes by some airlines in the future.

By 3 pm Western Time, the front desk of the Lincoln Hotel received more than 10 calls one after another inquiring about room cancellations due to the grounding. The hotel will consider this appropriate. Because usually according to hotel rules, you cannot check-out on the day of check-in unless it is force majeure, but FAA grounding is not force majeure. Unless the guest initiates cancellation or goes through the relevant procedures, the hotel will reserve the room for the guest throughout the night.

Chinese airport pick-up company Vincent Wu said that he had to pick up a passenger flying from Toronto to Los Angeles at 9 am on the 13th. As a result, he had to wait for more than an hour for a seat after the plane landed. He waited downstairs for two hours and the guest did not board the bus until 11:54.

Additionally, Chinese travelers were stranded at airports across the United States and shared their experiences on social media. Netizens even jokingly called this experience “punishment”. A Chinese passenger was stranded at Orlando Airport in Florida. They received information that the flight had been delayed by two hours, but it was still uncertain whether it would be able to resume flight. There are also passengers who originally went to Chicago and had already boarded the plane, but were asked to deplane and change their tickets again or continue waiting.

Another passenger in Chicago said that the captain was very insistent and allowed passengers to board the plane for two hours without making arrangements to disembark. But for the passengers, sitting and waiting in the plane for a long time is also very painful.