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Summary of article:
Costco will proactively contact members to recall products based on their purchase records, reminding them to stop using risky snacks for children and offering refunds. If you don’t answer the phone, you should check the official website for announcements.
costco (costco ) A sudden call is not necessarily a promotion, but may also be a reminder that there is a problem with the product at home.Southern California A resident recently received a food safety voice notification from Costco, informing her that snacks she previously purchased for kids were being recalled and that she should stop eating them and take them back to the store for a full refund. The call also revealed to them that in addition to announcing product recalls on the website, the industry will also contact concerned members directly.
According to a voicemail provided by Ms Wang, a Southern California resident, the call began: “This is a Costco food safety alert.” It was subsequently reported that Once Upon a Farm brand Tractor Wheels Organic Toddler Soft-Baked Snacks could pose a choking hazard to young children and were being voluntarily recalled.
The notice lists the purchase period as January 31 to October 31, 2026. This reminds you that if you still have leftover products at home, do not continue eating them and return them to Costco for a full refund. The message also provides the brand’s customer service phone number and service hours. The final clarification is that you can press the star key to listen again to facilitate members to confirm the information.
How does Costco know who has purchased related products? The key is contained in the member’s purchase records. The privacy policy of Costco’s US official website states that the company collects transaction and purchase information for purposes including providing recall notices for purchased products and other product-related information.
This time the phone notification is not new. In February this year, when Ajinomoto Chicken Fried Rice sold at Costco was recalled because it may contain glass fragments, Hawaii News Now reported that some members received emails and others received phone calls. Costco’s US privacy policy also states that the company may send text messages in situations such as emergencies and urgent product recalls.
However, just because you did not receive the call does not mean that the items you purchased will not be affected. Members can also check the “Recalls and Product Notices” section of Costco’s official website to check the product name, item number, batch number or purchase period. Various products may undergo refund, replacement or repair measures, which should be handled according to individual declarations.
When you receive a call claiming to be from Costco, you can’t assess authenticity based on caller ID alone. Costco’s official website reminds that there have been scammers who have used the company’s name to ask for personal information using excuses such as shopping cards, travel credits or the customer complaint department. If you have any questions about the announcement, you can view the announcement yourself by visiting the official website, or confirm it through official customer service.
Summary FAQ
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Once Upon a Farm brand Tractor Wheels organic toddler soft-baked snacks that were previously purchased by members are being voluntarily recalled due to a potential choking risk for young children, and they are reminded to stop using them immediately.
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Costco obtains transaction information through member purchase records. According to the official website privacy policy, this information may be used to send recall notifications for purchased products and to provide other product-related information.
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You can go to the “Recalls and Product Notifications” section of Costco’s official website and check by product name, item number, batch number or purchase period; If you have any questions, you can also check the announcement directly or contact the official customer service for confirmation.
