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A 59-year-old man was saved by passers-by after he fell to the ground at Shanghai Songjiang Station. 120 reached the spot after about 9 minutes but still could not save his life. His family members have questioned the station’s failure to use AED and first aid in time and have filed a lawsuit.
A man fell on the station platform in Shanghai. Passersby tried to save him but were stopped by the staff. When emergency personnel arrived, the man was dead. The family claimed that the AED was only a 1-minute walk away, and the lawsuit against the station was dismissed. The station responded that general staff would not use AEDs.
City Live reported that Ms. Zhang (name changed) from Shanghai reported that at about 21:00 on December 24, 2025, her 59-year-old father suddenly collapsed on the platform of Shanghai Songjiang Station. At that time, a passenger passing by wanted to perform cardiopulmonary resuscitation and other rescue measures on his father, but the station staff stopped him. Ms. Zhang said the station later said station staff asked passengers who were trying to save them if they were professional medical workers. After getting a negative answer he stopped the rescue.
Ms. Zhang provided full surveillance video of the incident. He expressed doubt as to whether the station staff actually had such communication with the passenger who was trying to rescue him. Ms. Zhang believed that the defense she wanted to take should not be stopped just because the other person was not a professional medical worker. Not only professional medical staff have knowledge of first aid.
After Ms. Zhang’s father fell to the ground, station staff called 120. In about 9 minutes, 120 emergency workers arrived, but subsequent rescue efforts failed to save his life.
According to reports, the pre-hospital emergency medical record provided by Ms. Zhang said, “When the car arrived, the patient was lying unconscious on the ground, there was no vomit around him, no fecal incontinence, and his breathing and heartbeat had stopped. No one had performed cardiopulmonary resuscitation before the car arrived.”
Ms Zhang said she believed station staff prevented passing passengers from being rescued, missing a “golden opportunity” for her father, who could have been rescued immediately. Once the “golden rescue opportunity” has passed, the chances of being saved become very slim. In addition, many of the staff on site did not even help her father remove the mask from his face from beginning to end, and did not do anything to help him breathe as much as possible, which made her sad and angry.
Ms. Zhang said that Shanghai Songjiang Station is equipped with AED equipment, and the nearest AED equipment is only a minute’s walk from the place where her father fell to the ground. However, no one used AED equipment to save him at the scene. The station told her that AEDs are not used by general staff at the station, but only by volunteers, but the volunteers are not available all day.
Ms. Zhang believed that the station had some responsibilities and filed a lawsuit. However, the first instance was rejected. She said she would continue to file the lawsuit.
Summary FAQ
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After a 59-year-old man fell to the ground on the platform, a passing passenger wanted to perform cardiopulmonary resuscitation and other first aid, but was stopped by station staff. Family members believed that this delayed the opportunity for rescue and became the core of later disputes.
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The station first called 120. Emergency personnel arrived at the scene about nine minutes later, but the man was not breathing or having a heartbeat. The medical records also state that when the car arrived, the patient was lying flat and unconscious. There was no vomit around him, and no one had performed cardiopulmonary resuscitation before arriving at the scene.
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The family reported that there was an AED only a minute’s walk from where he fell to the ground, but no one at the scene was using it, and staff did not assist with basic first aid. So she sued the police station, but the first instance was rejected and she said she would continue to appeal.
