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Summary of article:
Max, a Chinese citizen from Southern California, placed an order for AirPods Pro 3 at a special price on the Costco APP, but it was canceled because the order payment name was inconsistent with his bank information. After purchasing again, he compensated the price difference of 50 yuan through customer service.
I rushed to place an order on the last night of the promotion, only to find out the next day that the order was canceled and the product returned to its original price. OneSugar consumers recentlycostco (costco ) The app to buy headphones faced such ups and downs. He said that after contacting customer service, he learned that the payment failed verification due to a detail in the payment information.
Max, a Chinese from Southern California, shared that he saw the AirPods Pro 3 with two years of AppleCare service at a discounted price of 199.99 yuan on the Costco app. He just needed it, so he rushed to place the order on the last night of the promotion. I originally thought I would just have to wait for the items to be delivered, but I didn’t expect to receive an email canceling the order the next morning.
The email did not identify the specific problem with the transaction, but only listed possible reasons for the payment authorization failure, including inconsistency between billing information and bank information, incorrect card number or expiration date and exceeding online transaction limits.
After this Max called customer service. According to him, after enquiry, the customer service told him that when he filled in the payment information, he used “first name first, last name last”. However, the information maintained by the bank was “last name first, first name last”. Due to this discrepancy the payment verification failed and the order was cancelled.
Max was surprised to find that this bank card had been used many times for online shopping on other platforms. In the past, it was always filled in with first name and last name, and the order was never canceled because of this.
By the time he was ready to buy again, the promotion was over and the price of the same item was back at 249.99 yuan, 50 yuan more than the night before. He once again informed customer service that he had apparently placed an order within the discount period, but he missed the discount because the order was cancelled. Customer service then told them that they could first repurchase it for 249.99 yuan, and then contact customer service to arrange a refund of the price difference after receiving the product. He followed the instructions and eventually received the headphones successfully and recovered the 50 yuan difference in price.
Other consumers have also reported delays in online shopping due to the difference in names. A consumer who said she was from Fresno, California complained on the complaintboard that the name on the bill and card was spelled two ways: Sandra and Sandy, respectively, resulting in the cancellation of her Costco online shopping order.
On October 6 this year, in a discussion thread on Costco e-gift cards on Slickdeals, some buyers also said that customer service informed them that the recipient name did not match the credit card name, and they encountered the problem that the coupon could not be restored. Another buyer said the address was exactly the same, but it was still stuck due to the name issue. The order is completed after receiving assistance from telephone customer service.
According to Costco’s official statement, the official website will apply for pre-authorization from the card issuing bank. Billing information does not match the information maintained by the bank, which is one of the possible reasons for order cancellation. However, it does not clearly indicate that the order of first and last name is different and the order will be cancelled.
Before placing an order, consumers should check the name field, fill in the first name and last name, and confirm that the billing information is consistent with bank records. This time the refund of the price difference by Max is a result of confirmation by customer service. If the order is canceled and the discount expires, it is advisable to keep the original order and discount records, first confirm with customer service whether the discount can be compensated, and then make a new purchase.
Summary FAQ
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Customer service told me the problem was that when he filled out the payment information, he put his first name first and last name last. However, the bank maintained the information in reverse order, causing the payment verification to fail and the system to cancel the order.
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The promotion price he caught was 199.99 yuan. After the original price of the product was restored, it became 249.99 yuan, which means that he missed the discount of 50 yuan due to the cancellation of the order. In the end, they relied on customer service support to make the difference.
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Before placing an order, be sure to fill in the first name and last name respectively, and make sure the billing information is consistent with the bank records; If it is canceled and the discount expires, you should keep the order record and ask customer service for the discount first.
