A woman spent 7,000 yuan to fly United Airlines business class from California to Beijing, but her seat broke during the entire flight and she was accused of unfair compensation.

A woman flew in business class on United Airlines last yearsan francisco After flying to Beijing, after the plane took off, he discovered something was wrong with his seat. Not only could she not adjust her posture, but the seat belt retracted beneath the chair and could not be used. The woman was trapped in the seat in an upright position for more than ten hours and could not use the seat belt. She later complained and received a 500 yuan voucher. She thought it was not enough, but United Airlines said such compensation was fair.

Travel + Leisure reported that a person who identified herself as Kathyphiladelphia A traveler said in a New York Times column that he booked a United Airlines business class ticket for RMB 7,388 in October last year.air ticket Was flying from San Francisco to Beijing, and also helped her daughter buy a ticket of the same class and fare. About 90 minutes after the plane took off, she wanted to adjust the seat to the flat position, but found that she could not adjust it. After the flight attendant successfully adjusted it for him, the chair became stuck, and the seat belt retracted under the chair and could not be used.

Casey said the flight lasted about 14 hours and she was stuck in a reclining seat for most of the time. It was not until landing that two flight attendants worked together to adjust the seat back upright and pull the seat belt. They accused the flight attendants of ignoring their safety concerns while facing turbulence and turbulence.

Casey said that after the incident, he complained to United Airlines, but he only received a travel voucher of 150 yuan. After she objected, United Airlines gave her another travel voucher of 350 yuan and gave her daughter a travel voucher of 150 yuan.

A United Airlines spokesperson said Casey received more compensation than is typically awarded for this type of complaint. He believes this result is fair. They regret that they failed to provide the expected service to the customers. He still hopes Casey will continue to fly United Airlines in the future.

Gary Leff, who runs the aviation news website View from the Wing, said airlines will promote their premium goods and services, but will use limited guarantees in transportation contracts to protect themselves if they ultimately fail to deliver on their promises to passengers.

When this happens, Leff said, airlines refer to contracts of transportation that say passengers are entitled to transportation between two airports, but nothing else.

Passengers in this situation have two sub-optimal options, said lawyer Anton Radchenko, CEO of AirAdvisor, an aviation passenger rights and claims agency platform. One is to file a chargeback application with the card issuing bank, which risks getting banned, and the other is to file a small claims lawsuit.

Additionally, New York Times columnist Seth Kugel suggests that passengers who encounter similar situations make every effort to record what happened in writing and take photographs to prove that they did not receive the services advertised by the airline.